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Help Center


Shipping Time

How long will my order take to be delivered?

How can I track my order?

When will my tracking information appear?

Why can't I track my order?

Why is my shipment status unchanged?

Why I have to pay extra fee for shipping company for receiving my order?

Still need help?

Shipping Method

How do you ship and what is the pricing?

Why didn’t my order come in one package?

Where do you ship?

How do you ship?

Still need help?


Payment Method

How can I pay for my order?

Which currency are you using in Wiki-store?

Still need help?

Privacy policy

How can I trust your store to provide my card information?

Will my card's information be kept or stolen?

Payment errors

Why couldn't I complete my order because of "Zip code does not match" error?



How to place an order?

How can I modify my order?

What if a discount code wasn't applied to my order?

Post - Purchase

Defective/Damaged Items

What if I received a defective/damaged item?

What if the tracking information of my order stucked for weeks or shows "Returned to sender"?

Shipping problems

What should I do if I provided you a wrong shipping address?

Tracking shows "Returned to sender", what should I do?



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